Returns & Refunds

Last updated: [10 Feb 2026]
Applicable to: United States
Store: walkingpads.store
Owner: Ecomnezat LLC

At walkingpads.store, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your walking pad, you may be eligible for a return or refund under the terms below.

📦 What Items Are Eligible for Return?

To be eligible for a return:

  • The item must be unused.

  • It must be returned in its original packaging.

  • It must be returned within 30 days of delivery.

Products that show signs of use, damage, or missing parts may not be accepted for return.

🪶 How to Start a Return

To start a return, please contact our support team with:

  • Your full name

  • Order number

  • Reason for return

  • Photo of the item (if applicable)

📩 Email us at: contact@walkingpads.store

Once your return request is approved, we’ll send you instructions on how and where to send your package.

🚚 Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong product sent, damaged item).

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

💰 Refund Processing

Once we receive and inspect your return:

  • We will notify you via email of the status of your refund.

  • Approved refunds will be issued to the original payment method.

  • Refunds may take 5–10 business days to appear on your statement.

If your return is not approved, we’ll contact you with further information.

🔄 Exchanges

At this time, we do not offer direct exchanges. If you’d like a different model, color, or variant, please return your original purchase for a refund and place a new order.

⚠ Damaged or Defective Items

If your product arrives damaged or is defective, contact us immediately:

📩 contact@walkingpads.store
📞 +1 (409) 995-4024

Please include photos of the damage and your order number so we can resolve it as quickly as possible.

🕒 Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or card statement.

  2. Contact your payment provider (some banks take time to post refunds).

  3. Still no refund? Contact us at contact@walkingpads.store.

🧠 Need Help?

We’re here to assist you every step of the way.

📩 Email: contact@walkingpads.store
📞 Phone: +1 (409) 995-4024
Business hours: Monday–Friday, 9 AM–5 PM (EST)

📍 Business Information

walkingpads.store is owned and operated by:

Ecomnezat LLC
30 N Gould St STE 7001
Sheridan, WY 82801
United States